Refund Policy

At Trendarz, we aim to provide a seamless shopping experience and ensure customer satisfaction. If you’re not completely satisfied with your purchase, we offer a straightforward refund policy.

Eligibility for Refunds

You have 14 days from the date of delivery to request a refund or return. To qualify:

  • Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Proof of purchase, such as an order confirmation or receipt, is required.

Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Sale or clearance items marked as “sale.”
  • Customized or personalized products.
  • Intimates, swimwear, or earrings (for hygiene reasons).
  • Gift cards.

How to Request a Refund

To initiate a refund:

  1. Contact Us: Email [email protected] or call +92 (300) 984-3013 with your order details.
  2. Approval: Once your request is reviewed and approved, we will provide instructions for returning the item.
  3. Return Shipping: You are responsible for the cost of return shipping unless the item is defective or incorrect.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days. The refund will be issued to your original payment method.
  • Shipping fees are non-refundable, except for defective or incorrect items.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.

Damaged or Defective Items

If your item arrived damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will replace or refund the item at no additional cost to you.

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check with your bank or credit card company. Processing times can vary.
  2. If you still have concerns, contact us at [email protected] and we’ll assist you.

Contact Us

If you have any questions about our Refund Policy, feel free to get in touch:

📧 Email: [email protected]
📞 Phone: +92 (300) 984-3013

We’re here to ensure your shopping experience with Trendarz is exceptional.